General information

Arrival & Departure

  • On arrival day your apartment or room is ready for you from 03:00 pm.
  • On departure day, you may stay in your apartment or room until 10:00 am.

Cancellation conditions

If we are not allowed to open due to Corona or you cannot arrive (borders closed, travel warning), cancellation is generally free of charge and you will receive the deposit back or you can have it credited to us for a later vacation (unlimited in time).

Our tip: In order to minimize your costs in the event of a cancellation, we work closely with European travel cancellation insurance as a partner and advise you to take out insurance. European travel cancellation insurance as a partner and advise you to take out insurance.

Cancellation conditions for stay in May till 10th July 2021

• The reservation can be canceled free of charge up to 5 days before departure.

• 4 to 3 days before departure, 50% of the package price is charged as a cancellation fee.

• From 2 days before the agreed arrival date, in the event of no-show or early departure, 90% of the arrangement price will be charged as cancellation fees.

• If the apartment / room can be rented out again, these days are not counted. The cancellation fee is calculated exclusively from the accommodation price, i.e. without local tax, breakfast and ancillary services.

 

Cancellation conditions for reservation from 10th July till November 2021

  • up to 14 days before the arrival day, one can cancel the holiday without a cancellation fee being charged
  • should one cancel at a later stage then a cancellation fee will be charged:
    - up to 13 - 7 days before the arrival day 50% of the entire accommodation price
    - up to 6 - 3 days before the arrival day 70% of the entire accommodation price
    - 2 days before the arrival day or now show 90% of the entire accommodation price

 

If the deposit is refunded, we charge a processing fee of EUR 25.00 (no fee will be charged in the event of a travel warning).

The Austrian Hotel Contract Regulations are binding.

Cancellation conditions for holiday from december 2021

  • up to 3 months before the arrival day, one can cancel the holiday without a cancellation fee being charged
  • should one cancel at a later stage then a cancellation fee will be charged:
    - up to 3 - 1 month before the arrival day 40% of the entire accommodation price
    - up to 1 month - 1 week before the arrival day 70% of the entire accommodation price
    - in the last week before the arrival day 90% of the entire accommodation price

 

 


Unter diesen Links finden Sie alle aktuellen Infos zur Coronasituation in Österreich:

Sicher Wohlfühlen & Genießen: Im Alpenhof werden die nötigen Hygienemaßnahmen lt. den Empfehlungen der WKO - Wirtschaftskammer für Tourismus umgesetzt und den Gästen empfohlen. 


Down payment / means of payment

The binding reservation of your booking follows as soon as we have received your down payment of 20% from the price for the apartment or double room.

Our bank details:

Raiffeisenbank Mittersill
IBAN: AT70 3503 9000 0005 5699
BIC: RVSAAT2S039

As means of  payment we accept cash and Maestro(EC)-cards, V-Pay and credit cards (Mastercard and VISA).


Transfer

Pick up station or hike by appointment.


Pets

Pets are not allowed!